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Privacy Policy


These Website Standard Terms And Conditions (“Terms” or “Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as “Website”). These Terms apply in full force and effect to any use of Website by any visitor, party, individual, group, viewer, or otherwise user (collectively referred to herein below as “User”). User expressly accepts all terms and conditions contained herein in full. User must not use Website, if User has any objection to any of these Terms And Conditions.

Intellectual Property Rights

Other than content User owns, which User may have opted to include on Website, JADE Recovery and/or its licensors own all rights to the intellectual property and material contained in Website, and all such rights are reserved. User is granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on Website.


This Website is not for use by any minors (defined as those who are not at least 18 years of age), and User must not use this Website if User a minor. Additionally, User is expressly and emphatically restricted from all of the following:

  1. Using Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
  2. publishing or assisting with publication of any Website material, in any media;
  3. selling, sublicensing and/or otherwise commercializing any Website material;
  4. using Website in any way that is, or may be, damaging to Website;
  5. using Website in any way that impacts any user access to Website;
  6. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using Website;
  7. using Website to engage in any advertising or marketing;
  8. using Website in any way that applies association, affiliation, or other relationship unless otherwise mutually agreed in writing.

Certain areas of this Website are restricted from access by User, and Jade Recovery may further restrict access by User to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password User may have for this Website are confidential and User must maintain confidentiality of such information.

User Content

In these Terms And Conditions, “User Content” shall mean any audio, video, text, images or other material User choose to display on this Website. With respect to User Content, by displaying it, User grants Jade Recovery a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

User Content must be User’s own and must not be infringing on any third party’s rights. Jade Recovery reserves the right to remove any of User Content from this Website at any time, and for any reason, without notice.

No warranties

This Website is provided “as is,” with all faults, and Jade Recovery makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to User.

Limitation of liability

In no event shall Jade Recovery, nor any of its officers, directors and employees, be liable to User for anything arising out of, or in any way, connected with User use of this Website, whether such liability is under contract, tort or otherwise. Jade Recovery, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to User use of this Website.


User hereby indemnifies to the fullest extent Jade Recovery from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to User breach of any of the provisions of these Terms.


If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Jade Recovery is permitted to revise these Terms at any time as it sees fit, and by using this Website, User is expected to review such Terms on a regular basis to ensure User understand all terms and conditions governing use of this Website.


Jade Recovery shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, User shall not be permitted to assign, transfer, or subcontract any of User rights and/or obligations under these Terms.

Entire Agreement

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Jade Recovery and User in relation to User’s use of this Website, and supersede all prior agreements and understandings with respect to the same.

Governing Law & Jurisdiction

These Terms will be governed by and construed in accordance with the laws of the State of California, and User submit to the non-exclusive jurisdiction of the state and federal courts located in California for the resolution of any disputes.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about User other than the IP address from which User have accessed our site. We may also collect information about the type of Internet browser User is using, operating system, what brought User to our Website, as well as which of our Web pages User have accessed.

Additionally, if User communicates with us regarding our Website or our services, we will collect any information that User provide to us in any such communication. We may contact User via email in the future to tell User about news, new products or services, or changes to this privacy policy.

We Collect Personal Information from User when User subscribes or, clicks “Subscribe” in order to “Stay in Touch” on our Website. We Collect Personal Information from User when User asks us to Contact Them or, clicks “Submit” in order to “Reach Out to Us” on our Website. We may contact User about our services via email, text, and/or phone call

We may also use Personal Information to:

  1. respond to User inquiries and fulfill User requests;
  2. inform User about important information regarding the Site or services which may interest User or changes to terms, conditions, and policies and/or other administrative information;
  3. to deliver marketing communications that we believe may be of interest to User, including, ads or offers tailored to User, including ads on other websites;
  4. to personalize User experience on the Site;
  5. to verify User identity and/or location (or the identity or location of User representative or agent) in order to allow access to User services, conduct online transactions and to maintain measures aimed at preventing fraud and protecting the security of User Personal Information;
  6. to allow User to participate in surveys and other forms of market research;
  7. to send User e-mails regarding system downtime and/or changes to this Privacy Policy
  8. for business purposes, including data analysis, audits, developing and improving services, enhancing the Site, identifying usage trends and determining the effectiveness of web pages; and
  9. for risk control, for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.


We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. User can verify this by looking for a closed lock icon at the bottom of User web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect User information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing. We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  1. Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  2. Protect and defend the rights or property of our Website and related properties
  3. Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever User voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if User post personal information online that is accessible to the public, User may receive unsolicited messages from other parties in return. Ultimately, User is solely responsible for maintaining the secrecy of User personal information. Please be careful and responsible whenever online.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and User may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


By using this Website, User consent to the collection and use of information as specified above. If we make changes to our Terms and Conditions, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. User must review the Privacy Policy carefully to make sure User understand our practices and procedures.

If User feel that we are not abiding by this privacy policy, User should contact us immediately via telephone at 833-513-3669 or via mail Attn: Privacy Officer, 255 S. Routt Street STE 265, Lakewood Colorado 80228.



During the process of providing services to you, Jade Recovery, Inc. (“Jade Recovery”) will obtain, record, and use information about you that is protected health information.  ‘‘Protected health information’’ means any information that we have which identifies you and relates to your health payment for health care services, and behavioral health treatment, including alcohol or drug treatment or mental health treatment, that you receive at Jade Recovery. 

Jade Recovery is committed to protecting the privacy and confidentiality of your personal health information (PHI). The following notice outlines our privacy practices, legal duties and your rights concerning your PHI. We are required by law to provide you with a copy of the notice below:


We are required by applicable federal and state law to maintain the privacy of your health information. We are also required to give you this Notice about our privacy practices, our legal duties, and your rights concerning your health information. We must follow the privacy practices that are described in this Notice while it is in effect. This Notice takes effect (01/12/2018) and will remain in effect until we replace it.

We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law. We reserve the right to make the changes in our privacy practices and the new terms of our Notice effective for all health information that we maintain, including health information we created or received before we made the changes. Before we make a significant change in our privacy practices, we will change this Notice and make the new Notice available upon request.

You may request a copy of our Notice at any time. For more information about our privacy practices, or for additional copies of this Notice, please contact us using the information listed at the end of this Notice.

We use and disclose health information about you for treatment, payment and healthcare operations. For example:

Treatment: We may use or disclose your health information to a physician or other healthcare provider providing treatment to you.

Payment: We may use and disclose your health information to obtain payment for services we provide to you.

Healthcare Operations: We may use and disclose your health information in connection with our healthcare operations. Healthcare operations include quality assessment and improvement activities, reviewing the competence or qualifications of healthcare professionals, evaluating practitioner and provider performance, conducting training programs, accreditation, certification, licensing or credentialing activities.

Your Authorization: In addition to our use of your health information for treatment, payment or healthcare operations, you may give us written authorization to use your health information or to disclose it to anyone for any purpose. If you give us an authorization, you may revoke it in writing at any time. Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect. Unless you give us a written authorization, we cannot use or disclose your health information for any reason except those described in this Notice.

To Your Family and Friends: We must disclose your health information to you. As described in the Client Rights section of this Notice. We may disclose your health information to a family member, friend or other person to the extent necessary to help with your healthcare or with payment for your healthcare, but only with a signed release by you. You must agree that we may do so.

Persons Involved in Care: We may use or disclose health information to notify or assist in the notification of (including identifying or locating) a family member, your personal representative or another person responsible for your care, of your location, your general condition, or death. If you are present, then prior to use or disclosure of your health information, we will provide you with an opportunity to object to such uses or disclosures. In the event of your incapacity or emergency circumstances, we will disclose health information based on a determination using our professional judgment disclosing only health information that is directly relevant to the person’s involvement in your healthcare. We will also use our professional judgment and our experience with common practice to make reasonable inferences of your best interest in allowing a person to pick up filled prescriptions, medical supplies, x- rays, or other similar forms of health information.

Marketing Health-Related Services: We will not use your health information for marketing communications without your written authorization.

Required by Law: We may use or disclose your health information when we are required to do so by law.       

Abuse or Neglect: We may disclose your health information to appropriate authorities if we reasonably believe that you are a possible victim of abuse, neglect, or domestic violence or the possible victim of other crimes. We may disclose your health information to the extent necessary to avert a serious threat to your health or safety or the health or safety of others.

National Security: We may disclose to military authorities the health information of Armed Forces personnel under certain circumstances. We may disclose to authorized federal official’s health information required for lawful intelligence, counterintelligence, and other national security activities. We may disclose to correctional institution or law enforcement official having lawful custody of protected health information of inmate or client under certain circumstances.

Appointment Reminders: We may use or disclose your health information to provide you with appointment reminders (such as voicemail messages, postcards, or letters). NOTE: Except for the situations listed above, we must obtain your specific written authorization for release of your health information. If you sign an authorization form, you may withdraw your authorization at any time, as long as your withdrawal is in writing. If you wish to withdraw your authorization, please submit your written withdrawal to Jade Recovery, Inc. 255 S. Routt Street Suite 265, Lakewood, Colorado.

Access: You have the right to look at or get copies of your health information, with limited exceptions. You may request that we provide copies in a format other than photocopies. We will use the format you request unless we cannot practicably do so. (You must make a request in writing to obtain access to your health information. You may obtain a form to request access by using the contact information listed at the end of this Notice. We will charge you a reasonable cost-based fee for expenses such as copies and staff time. You may also request access by sending us a letter to the address at the end of this Notice. If you request copies, we will charge you $ 1.00 for each page, $ 25.00 per hour for staff time to locate and copy your health information, and postage if you want the copies mailed to you. If you request an alternative format, we will charge a cost-based fee for providing your health information in that format. If you prefer, we will prepare a summary or an explanation of your health information for a fee. Contact us using the information listed at the end of this Notice for a full explanation of our fee structure.)

Disclosure Accounting: You have the right to receive a list of instances in which we or our business associates disclosed your health information for purposes, other than treatment, payment, healthcare operations and certain other activities, for the last 7 years. If you request this accounting more than once in a 12-month period, we may charge you a reasonable, cost-based fee for responding to these additional requests.

Restriction: You have the right to request that we place additional restrictions on our use or disclosure of your health information. We are not required to agree to these additional restrictions, but if we do, we will abide by our agreement (except in an emergency).

Alternative Communication: You have the right to request that we communicate with you about your health information by alternative means or to alternative locations. {You must make your request in writing.} Your request must specify the alternative means or location and provide satisfactory explanation of how payments will be handled under the alternative means or location you request.

Amendment: You have the right to request that we amend your health information. (Your request must be in writing, and it must explain why the information should be amended.) We may deny your request under certain circumstances.

Electronic Notice: If you receive this Notice on our Web site or by electronic mail (e-mail), you are entitled to receive this Notice in written form.

If you want more information about our privacy practices or have questions or concerns, please contact us.

If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made about access to your health information or in response to a request you made to amend or restrict the use or disclosure of your health information or to have us communicate with you by alternative means or at alternative locations, you may complain to us using the contact information listed at the end of this Notice. You also may submit a written complaint to the U.S. Department of Health and Human Services. We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services upon request.

We support your right to the privacy of your health information. We will not retaliate in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services. Again, if you have any questions or concerns regarding your privacy rights or the information in this notice, please contact the Privacy Officer.


Jade Recovery will disclose protected health information about you when required by law or allowable by court order. This includes, but is not limited to:

(a) reporting suspected child abuse or neglect;

(b) when court ordered to release information;

(c) when there is a legal duty to warn or take action regarding imminent danger to others;

(d) if you are a danger to yourself or others or you are gravely disabled; or

(e) if you should die and a coroner is investigating your death.



If you have questions, would like further information or believe your privacy rights have been violated, you may contact Jade Recovery’s Privacy Officer. Grievances should be made in writing and addressed to Brad Metzler, Jade Recovery’s Privacy Officer.

You also have the right to file a grievance with:


Colorado Department of Human Services, Office of Behavioral Health

3824 Princeton Circle, Denver, CO 80236

(303) 866-7400


The U.S. Department of Health and Human Services at

Region IV Office for Civil Rights